What do you need? |
 |
Who to contact |
|
How |
| |
• information about your eligibility for
benefits
|
|
The Fund Office |
|
Call 914-637-7000
Or visit the Fund Office at:
140 Huguenot Street
New Rochelle, NY 10801
8:00 am – 5:00 pm
Monday – Friday
|
| |
• general information about your
benefits
• information on your hospital, medical,
vision, and dental benefits and claims |
|
Member Services |
|
Call 1-212-388-3333 |
| |
• to find a primary care physician
• to find participating Empire providers
|
|
Health Fund |
|
Call 1-212-388-2174
or
Visit www.empireblue.com
(for Empire Hospital/Medical
only) |
| |
• to find a participating vision plan
provider or participating dental plan
provider |
|
Health Fund |
|
Call 1-212-388-2174 |
| |
• to pre-certify a hospital or medical
service |
|
Health Services |
|
Call 1-866-230-3225 |
| |
• to help prevent or report health
insurance fraud (medical or hospital) |
|
Empire Fraud Hotline |
|
Call 1-800-423-7283
9:00 am – 5:00 pm
Monday – Friday |
| |
• information about your prescription
drug benefits, formulary listing,
participating pharmacy |
|
Medco |
|
Call 1-800-318-7451 or
Visit www.medco.com |
| |
• immediate medical advice |
|
Nurses Healthline |
|
Call 1-877-825-5276
24 hours a day/7 days a week |
| |
• information about your life insurance
plan or accidental death and personal
loss coverage plan |
|
Aetna |
|
Call 1-800-523-5065 |
| |
• help with family and personal problems like depression, alcohol and substance abuse, divorce, etc. |
|
Employee Assistance Program (EAP) |
|
Call 1-800-798-2150 |
| |
• information about your short-term
disability benefits |
|
The First Rehabilitation
Life Insurance Company
of America |
|
Call 1-800-365-4999 |
|
|
|
|
|
